Blog Detail

If the charging gun is unable to be removed after the completion of the charging process, consider the following steps to troubleshoot and address the issue:

1. Check Charging Status:

• Ensure that the charging process has genuinely completed. Some charging stations may have a delay before allowing the removal of the charging gun after the charging session is finished.

2. Power Off Charging Station:

• If the charging process has completed, try turning off the power to the charging station. This may reset any locking mechanisms and allow for the safe removal of the charging gun.

3. Unlocking Mechanism:

• Confirm if there is a specific unlocking mechanism on the charging gun or the charging station itself. Some systems have manual release buttons or levers that need to be activated for the charging gun to disengage.

4. Wait for a Few Moments:

• In some cases, there might be a slight delay between the completion of the charging session and the release of the charging gun. Waiting for a few moments after the charging process can sometimes resolve the issue.

5. Contact Customer Support:

• If the problem persists, contact the customer support service for the charging station or the charging network. They may be able to assist remotely or provide guidance on resolving the issue.

6. Emergency Stop Button:

• Check if there is an emergency stop button on the charging station. Pressing this button may halt any residual processes and allow for the safe removal of the charging gun.

7. Follow Manufacturer Guidelines:

• Refer to the user manual or guidelines provided by the charging station manufacturer. There may be specific instructions or troubleshooting steps outlined for dealing with the situation.

8. Check for Fault Indicators:

• Look for any fault indicators or error messages on the charging station display. These indicators can provide valuable information about the cause of the issue.

9. Inspect for Physical Obstructions:

• Ensure that there are no physical obstructions preventing the removal of the charging gun. Inspect the connectors for any signs of damage or irregularities.

10. Professional Assistance:

• If all else fails, seek professional assistance. A qualified technician or the maintenance team responsible for the charging station may need to intervene to resolve the issue.

Remember to exercise caution and follow safety protocols while attempting to address the situation. If in doubt, it is advisable to contact the appropriate technical support or maintenance personnel for assistance.

Shenzhen Sympres Technology Co. Ltd

a leading  supplier  of  innovative  and  reliable  EV  chargers  and  wallbox  chargers

www.symplug.com

Whatsapp: +8613537523979